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Shipping Policy

Shipping Policy

Thank you for visiting Impromptu Hair Extensions! Below you will find information regarding processing and shipment times for orders placed. Our preferred shipping method is FedEx, DHL, or USPS. All orders are shipped from Houston, TX or directly from our global partner. 

Processing & Shipping Times

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

Standard shipping is 6-7 business days and expedited shipping is 2-3 business days.

Total Standard Processing & Shipping Time: 8-10 business days

Total Expedited Processing & Shipping Time: 3-5 business days

NOTE: If we are experiencing a high volume of orders (especially during holidays), shipments may be delayed by a few days. Please allow additional days in transit for delivery.

To avoid delays, we suggest you order your hair at least 2 weeks in advance. 

If you are concerned about your shipment please send all inquires to ImpromptuHair@gmail.com including your order number.

Orders Lost or Damaged During Shipping

Impromptu Hair Extensions LLC. is not liable for any products damaged or lost during shipping. If you received your order damaged or if you believe your order is lost please contact the shipment carrier to file a claim. Impromptu Hair Extensions LLC is not responsible for lost or damaged packages but we will work closely with you to try to support resolution with the shipping carrier. Please take pictures of all packaging materials and damaged goods before filing a claim with the shipping carrier.